Baby carrier rental - babywearing
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Estimated Delivery:01 Feb - 05 Feb
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Free Shipping: On orders over €100 for mainland Portugal
If you want to temporarily test a baby carrier, this could be your best choice, either to see how it works or to discover more options on the market.
Rental Price / 7 days = €19.50
Rental Value / 14 days = €31.50
Rental Value / extra day not agreed = €3
Rental days count from the day it is collected by the carrier until the day it arrives back - always with a tracking number to avoid errors.
Deposit amount = variable based on the baby carrier
The deposit is returned at the end of the rental period, upon receipt of the item and deducted from the multiplication of any extra days by the daily rate.
Shipping and collection costs are covered by Gotu.
For further clarification, please send a message.
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Rental conditions
1. Each baby carrier is subject to a deposit, which will be refunded once the product is returned, and the rental amount for a predetermined period of time.
2. After payment confirmation, the baby carrier will be sent within a maximum period of 2 working days. The rental period will start from the date the carrier is collected from our address by the carrier. The shipment will be to the address you provide.
3. The rental period must be respected. You can extend the rental by 7 days or 15 days, by prior agreement. If you wish to extend the rental, please contact us within the period you have chosen to check if this is possible. Please note that these are consecutive days and not working days.
4. Shipping and return costs for the baby carrier are included in the price and are the responsibility of Gotu. You must contact us so that we can schedule collection of the item in good time. In most cases, the carrier delivers the item on the next business day.
5. The rented item must be properly protected and packaged so that it does not suffer damage during transport. This includes the baby carrier and its box or packaging.
6. When the baby carrier is returned to Gotu, we will check its integrity. If any damage is found, the deposit may not be returned (if the damage is irreparable), or it may be partially returned (the amount required to repair it will be discounted). If there is damage, the deadline for returning the deposit will be subject to estimates and repair deadlines. Once the assessment is complete, we will notify you by email of the amount to be returned.
7. The baby carrier is your responsibility while it is in your possession. Take care of it as if it were your own. Do not use Velcro, staples, glue, or other materials that could damage the fabric of the baby carrier.
8. Full refund of the deposit is subject to compliance with the deadline for returning the baby carrier. In the event of delay, a fixed amount of €3 per day will be deducted, regardless of the baby carrier in question.
9. We will always ask for proof of IBAN to refund the amount. You will receive the amount of the deposit, minus the extra days used without agreement and minus any damages that need to be repaired, if applicable. We will make the transfer, with notification by email, within 3 working days after the verification process is complete.
10. Check the baby carrier upon arrival and check it upon departure. If you notice any damage/problem, contact us immediately with photos/videos of the product so that it can be documented and we can determine who is responsible. If the damage puts your baby's safety at risk, we will send a replacement baby carrier, free of charge to you, if one is available.
11. Do not wash, dry or iron the baby carrier. We will take care of proper sanitation upon arrival. All rented baby carriers are ready to use and properly sanitized. In case of an accident during use, use only water and a damp cloth or wipes. Do not rub/rub the fabric. Remove dirt "roughly". If it is really necessary (accidents happen) talk to us first.
12. We have videos on YouTube showing how to install different baby carriers. If you have any questions, please do not hesitate to contact us via email, WhatsApp, Instagram or Facebook.
13. Gotu is not responsible for any accidents that occur during the rental of the baby carrier. The safety of children is the responsibility of the adult using the baby carrier.
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We always ask that deadlines are respected, please avoid delays, there may be another family waiting for the arrival of this baby carrier.
Let's spread the word together so that we don't leave anyone hanging ;)
DELIVERY TIME
SHIPPING COSTS : Depending on the total weight of the order, shipping costs vary between €4.50 and €10 for national deliveries (Mainland Portugal). For orders over €100, shipping is free! For islands or abroad, the price increases, and can be checked at checkout.
IS IT POSSIBLE TO CHANGE THE DELIVERY ADDRESS OF AN ORDER? Simply send an email to ola@gotu.pt, mentioning the order number and the new shipping address, or call us and we'll take care of the rest!
CAN I CHANGE OR CANCEL MY ORDER AFTER PAYMENT? Any change or cancellation must be requested by email to ola@gotu.pt . Please contact us, mentioning the order number, so that we can proceed with the change or cancellation/refund. The shipping costs of the item for return are the responsibility of the customer.
EXCHANGES
During 15 days after receipt, and if for any valid reason the item is not ideal for you, or does not fit, please contact us 🙂 The shipping costs of the item for exchange are borne by the customer.
I RECEIVED AN EXCHANGED ITEM... In the case of exchanged items, or incorrect orders, we will arrange for the correct shipment of the items and subsequent collection of the incorrect items, at no additional cost.
THE ORDER ARRIVED DAMAGED. Take as many photographs as possible, or film the condition of the order, and send them to us at ola@gotu.pt along with the order number, and we will get in touch and help resolve the case!
You can also consult the Terms and Conditions page or contact us if you have any questions.
More and more families trust Gotu
Frequently Asked Questions
How long will it take to receive what I ordered?
It depends. Normally you will receive it within 24/48 hours. If the product has the title "By Order" or "Pre-sale", we will contact you to let you know the delivery time (but it usually takes no more than two weeks). Any car seat takes between 2 and 5 days. If you have any questions, please ask us 😊
Do you ship internationally?
Yes, we ship worldwide! However, if for some reason the checkout does not allow shipping, please contact us so we can tell you the shipping cost!
What is the Exchange and Returns policy?
What can I return?
Any item can be returned, with the exception of babywearing, car seats or hygiene or intimate items. These exceptions will be analyzed on a case-by-case basis only if they have never been used.
What should I pay attention to?
Returned products must be in a saleable condition, i.e. in the same condition in which they arrived in the User's hands, without any anomaly or damage (including any packaging, box or padding or wrapping material). This is a mandatory factor.
How to proceed?
You must request a return by email (ola@gotu.pt) or WhatsApp (910 678 811). When an item is eligible for return, there are two ways to do so:
-The customer packs and sends the item well-packaged to Gotu, after approval of the return.
-For greater convenience, Gotu collects the item from the customer's address, at a cost of €4.50 (for mainland Portugal)
Are there any costs?
What will be described here is effective when the return is not based on manufacturing defects or errors attributable to Gotu. In these cases, the return is free of charge.
We must bear in mind that sending an item to the customer's address implies contracting a transport service external to Gotu. This service has a cost, which in most cases is €4.50. From the moment the customer receives the item, we consider the transport service to have been successfully completed.
In case of returning the item, we have to assume:
1-Shipping has already been paid for and completed
2-The cost of this shipment will not be refunded.
3-When shipping is carried out under a promotional campaign, its cost (€1 or even Free Shipping) is paid by Gotu to the transport company. This amount, regardless of the amount paid by the customer, will not be refunded.
In practice, returns will be made as follows (taking as an example an item valued at €50):
1-In case of full payment of postage (€4.50 for example) this amount will not be refunded, only the value of the item (€50 in the example)
2-In case of shipping under a Free Shipping or €1 Shipping campaign, the refund of the item's value will be debited from the actual shipping cost (€4.50 or €3.50 respectively, making a total refund of €45.50 or €46.50 respectively)
3- Points 1 and 2 assume that the customer will be responsible for sending the item. For greater convenience, Gotu can request home collection, increasing the discounted price of the item by €4.50.
Why do I see different shoe sizes than other stores?
Because we measure EVERY shoe we have, and use those measurements in our Gotu Calculator . This way, we can ensure that if your foot measurement is correct, then the shoe size shown is the best fit.
