Joie DUO Reversible Versatrax stroller + i-snug egg
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Free Shipping: On orders over €100 for mainland Portugal
FEATURES
Reversible seat, forward or rear facing
Closes with just one hand, whether facing forward or backward
It stands upright
Built-in carrying handle
Waterproof hood
UPF50+ sun protection hood with window
Multi-position reclining
Large storage basket with front or rear access
4-wheel suspension
Touch Brake
Soft Touch 5-point harness
Height adjustable handlebar
Brake on front wheels
Cup holder
Rearward facing from birth to 75 cm, approximately 12 months
3-point harness with shoulder protectors and buckle, adjustable on the go
Tri-Protect™ 3-layer safety headrest
Patented Intelli-Fit™ foam for excellent side impact protection
Reducer for better adaptation to newborns
Curved base for easy rocking and relaxation
Ergonomic multi-position carrying handle
Removable and machine washable textiles
Canopy with UPF 50+ sun protection and waterproof
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If you need help, please contact us <3
DELIVERY TIME
SHIPPING COSTS : Depending on the total weight of the order, shipping costs vary between €4.50 and €10 for national deliveries (Mainland Portugal). For orders over €100, shipping is free! For islands or abroad, the price increases, and can be checked at checkout.
IS IT POSSIBLE TO CHANGE THE DELIVERY ADDRESS OF AN ORDER? Simply send an email to ola@gotu.pt, mentioning the order number and the new shipping address, or call us and we'll take care of the rest!
CAN I CHANGE OR CANCEL MY ORDER AFTER PAYMENT? Any change or cancellation must be requested by email to ola@gotu.pt . Please contact us, mentioning the order number, so that we can proceed with the change or cancellation/refund. The shipping costs of the item for return are the responsibility of the customer.
EXCHANGES
During 15 days after receipt, and if for any valid reason the item is not ideal for you, or does not fit, please contact us 🙂 The shipping costs of the item for exchange are borne by the customer.
I RECEIVED AN EXCHANGED ITEM... In the case of exchanged items, or incorrect orders, we will arrange for the correct shipment of the items and subsequent collection of the incorrect items, at no additional cost.
THE ORDER ARRIVED DAMAGED. Take as many photographs as possible, or film the condition of the order, and send them to us at ola@gotu.pt along with the order number, and we will get in touch and help resolve the case!
You can also consult the Terms and Conditions page or contact us if you have any questions.
More and more families trust Gotu
Frequently Asked Questions
How long will it take to receive what I ordered?
It depends. Normally you will receive it within 24/48 hours. If the product has the title "By Order" or "Pre-sale", we will contact you to let you know the delivery time (but it usually takes no more than two weeks). Any car seat takes between 2 and 5 days. If you have any questions, please ask us 😊
Do you ship internationally?
Yes, we ship worldwide! However, if for some reason the checkout does not allow shipping, please contact us so we can tell you the shipping cost!
What is the Exchange and Returns policy?
What can I return?
Any item can be returned, with the exception of babywearing, car seats or hygiene or intimate items. These exceptions will be analyzed on a case-by-case basis only if they have never been used.
What should I pay attention to?
Returned products must be in a saleable condition, i.e. in the same condition in which they arrived in the User's hands, without any anomaly or damage (including any packaging, box or padding or wrapping material). This is a mandatory factor.
How to proceed?
You must request a return by email (ola@gotu.pt) or WhatsApp (910 678 811). When an item is eligible for return, there are two ways to do so:
-The customer packs and sends the item well-packaged to Gotu, after approval of the return.
-For greater convenience, Gotu collects the item from the customer's address, at a cost of €4.50 (for mainland Portugal)
Are there any costs?
What will be described here is effective when the return is not based on manufacturing defects or errors attributable to Gotu. In these cases, the return is free of charge.
We must bear in mind that sending an item to the customer's address implies contracting a transport service external to Gotu. This service has a cost, which in most cases is €4.50. From the moment the customer receives the item, we consider the transport service to have been successfully completed.
In case of returning the item, we have to assume:
1-Shipping has already been paid for and completed
2-The cost of this shipment will not be refunded.
3-When shipping is carried out under a promotional campaign, its cost (€1 or even Free Shipping) is paid by Gotu to the transport company. This amount, regardless of the amount paid by the customer, will not be refunded.
In practice, returns will be made as follows (taking as an example an item valued at €50):
1-In case of full payment of postage (€4.50 for example) this amount will not be refunded, only the value of the item (€50 in the example)
2-In case of shipping under a Free Shipping or €1 Shipping campaign, the refund of the item's value will be debited from the actual shipping cost (€4.50 or €3.50 respectively, making a total refund of €45.50 or €46.50 respectively)
3- Points 1 and 2 assume that the customer will be responsible for sending the item. For greater convenience, Gotu can request home collection, increasing the discounted price of the item by €4.50.
Why do I see different shoe sizes than other stores?
Because we measure EVERY shoe we have, and use those measurements in our Gotu Calculator . This way, we can ensure that if your foot measurement is correct, then the shoe size shown is the best fit.
