Mutsy stroller Nio
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Estimated Delivery:03 Feb - 07 Feb
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Free Shipping: On orders over €100 for mainland Portugal
The Nio is a multi-purpose stroller that also converts into a carrycot, available in a wide range of colours. From solid North Black to modern Sea Green, we have something to suit all tastes.
Styles: Cosmic Sand / North Black / North Gray / Pine Green / Sea Green / Shade
INSTANT FOLDING
With a robust and intelligent design, the Nio features a lightweight structure and an instant folding system, making it the perfect invitation for outdoor adventures.
ERGONOMICS
With adjustable support for both the back and legs, the Nio seat can be adapted to a variety of positions, including an ergonomic sleeping position: the flattest we've ever offered!
FABRICS
Made from high-quality fabrics and available in a range of colors, the Nio is both durable and customizable to your taste.
MANEUVERABILITY
We know the importance of robust wheels, extra tread and suspension. With Nio, no road is left unexplored.
VERSATILITY
Nio features an integrated hood that protects against the sun, making it easier than ever to get out and explore. This multifunctional design can also be used as a carrycot, reversible stroller seat and car seat.
Nio has a compact, foldable frame that can be folded with the seat, making it quick and easy to use. The telescopic push bar is fully height adjustable, allowing parents of all sizes to use the stroller in comfort. The stroller position function allows you to drag the carrycot behind you, making multitasking easy! Nio is equipped with specially designed wheels with an extra tread: the combination of foam and rubber provides additional comfort and grip on any type of terrain. The wheels are easily detachable for hassle-free transportation. Nio also includes a ventilated hood and an integrated sun visor, offering maximum protection from the sun's rays, ideal for enjoying sunny days!
Weight (with chair or carrycot): 10.9 kg. (Chassis: 7.8 kg.) Folded dimensions (with chair): 60x72x32 cm. (Width of the unfolded stroller: 60 cm.)
DELIVERY TIME
SHIPPING COSTS : Depending on the total weight of the order, shipping costs vary between €4.50 and €10 for national deliveries (Mainland Portugal). For orders over €100, shipping is free! For islands or abroad, the price increases, and can be checked at checkout.
IS IT POSSIBLE TO CHANGE THE DELIVERY ADDRESS OF AN ORDER? Simply send an email to ola@gotu.pt, mentioning the order number and the new shipping address, or call us and we'll take care of the rest!
CAN I CHANGE OR CANCEL MY ORDER AFTER PAYMENT? Any change or cancellation must be requested by email to ola@gotu.pt . Please contact us, mentioning the order number, so that we can proceed with the change or cancellation/refund. The shipping costs of the item for return are the responsibility of the customer.
EXCHANGES
During 15 days after receipt, and if for any valid reason the item is not ideal for you, or does not fit, please contact us 🙂 The shipping costs of the item for exchange are borne by the customer.
I RECEIVED AN EXCHANGED ITEM... In the case of exchanged items, or incorrect orders, we will arrange for the correct shipment of the items and subsequent collection of the incorrect items, at no additional cost.
THE ORDER ARRIVED DAMAGED. Take as many photographs as possible, or film the condition of the order, and send them to us at ola@gotu.pt along with the order number, and we will get in touch and help resolve the case!
You can also consult the Terms and Conditions page or contact us if you have any questions.
More and more families trust Gotu
Frequently Asked Questions
How long will it take to receive what I ordered?
It depends. Normally you will receive it within 24/48 hours. If the product has the title "By Order" or "Pre-sale", we will contact you to let you know the delivery time (but it usually takes no more than two weeks). Any car seat takes between 2 and 5 days. If you have any questions, please ask us 😊
Do you ship internationally?
Yes, we ship worldwide! However, if for some reason the checkout does not allow shipping, please contact us so we can tell you the shipping cost!
What is the Exchange and Returns policy?
What can I return?
Any item can be returned, with the exception of babywearing, car seats or hygiene or intimate items. These exceptions will be analyzed on a case-by-case basis only if they have never been used.
What should I pay attention to?
Returned products must be in a saleable condition, i.e. in the same condition in which they arrived in the User's hands, without any anomaly or damage (including any packaging, box or padding or wrapping material). This is a mandatory factor.
How to proceed?
You must request a return by email (ola@gotu.pt) or WhatsApp (910 678 811). When an item is eligible for return, there are two ways to do so:
-The customer packs and sends the item well-packaged to Gotu, after approval of the return.
-For greater convenience, Gotu collects the item from the customer's address, at a cost of €4.50 (for mainland Portugal)
Are there any costs?
What will be described here is effective when the return is not based on manufacturing defects or errors attributable to Gotu. In these cases, the return is free of charge.
We must bear in mind that sending an item to the customer's address implies contracting a transport service external to Gotu. This service has a cost, which in most cases is €4.50. From the moment the customer receives the item, we consider the transport service to have been successfully completed.
In case of returning the item, we have to assume:
1-Shipping has already been paid for and completed
2-The cost of this shipment will not be refunded.
3-When shipping is carried out under a promotional campaign, its cost (€1 or even Free Shipping) is paid by Gotu to the transport company. This amount, regardless of the amount paid by the customer, will not be refunded.
In practice, returns will be made as follows (taking as an example an item valued at €50):
1-In case of full payment of postage (€4.50 for example) this amount will not be refunded, only the value of the item (€50 in the example)
2-In case of shipping under a Free Shipping or €1 Shipping campaign, the refund of the item's value will be debited from the actual shipping cost (€4.50 or €3.50 respectively, making a total refund of €45.50 or €46.50 respectively)
3- Points 1 and 2 assume that the customer will be responsible for sending the item. For greater convenience, Gotu can request home collection, increasing the discounted price of the item by €4.50.
Why do I see different shoe sizes than other stores?
Because we measure EVERY shoe we have, and use those measurements in our Gotu Calculator . This way, we can ensure that if your foot measurement is correct, then the shoe size shown is the best fit.
