Gotu has decided that our customers deserve a guaranteed minimum price clause, so they can be sure that they can get the same price as other stores, but with Gotu service.
But there are no offers without rules; therefore, here are the conditions of this offer:
As part of our guaranteed minimum price policy, we undertake to offer our customers the same price as they find in other stores. This guarantee only applies to identical products, in new condition (no sales, auctions or stock clearance) and available in other online stores in the national territory. Requests for price evaluation are subject to approval. We reserve the right to limit this guarantee when there is evidence of dumping, outlet or unfair competition, after verifying the accuracy of the information provided by the customer and the availability of the product in the competing store. We reserve the right to limit this guarantee in cases that demonstrate abuse or manifest errors, and it does not apply to all products in our establishment. This policy aims to ensure fair competition and fair prices for our customers, maintaining our commitment to quality and total satisfaction, as well as the continuity of our excellent service.
8.1 This guarantee is not automatic and must be requested by the customer from Gotu.
8.2 This warranty cannot be claimed after purchase. (Unless exceptions approved by Gotu)
8.3 The minimum price guarantee may be limited in quantity per customer and per product, preventing the purchase of large quantities for resale.
8.4 Gotu safeguards the number of times a customer can claim the minimum price guarantee per month, to safeguard the same aspect as in clause 8.3.
8.5 Products purchased under special promotions, flash sales, black Friday, outlet or any other short-term sales and offers may not be eligible for the guaranteed minimum price policy.
8.6 The offer in question must be valid and verifiable at the time of claim, and cannot have been withdrawn or changed after purchase.
8.7 Obvious pricing errors by other online stores, such as extremely low prices due to typographical errors, dumping or unfair activity, will not be considered for the guaranteed minimum price policy.
8.8 Gotu reserves the right to change or terminate this policy at any time, without prior notice, ensuring the sustainability of the business.
8.9 The guaranteed minimum price policy only applies to comparisons with products in stock in other online stores at the time of the claim, excluding products that are out of stock or on the waiting list.
8.10 Prices offered in private sales, exclusive members clubs or through personal discounts will not be considered for matching.
8.11 In the event of a dispute regarding the applicability of the guaranteed minimum price policy, the final decision will be made by Gotu, based on the principles of fairness and reasonableness.
8.12 Any reductions that imply non-compliance with current legal regulations, namely the prohibition of selling items at a loss, as defined in Decree-Law No. 166/2013, of December 27, in its current version, are not valid.
8.13 Requests for display, used or incomplete items will not be accepted.
